Subscription terms

DRAFT — under legal review. These terms are not yet final.

Who these terms are between These terms are between Luck Dragon Pty Ltd [ABN to be added] ("we", "us") and the dental practice signing up ("you"). By subscribing you confirm you are authorised to agree to them for your practice.

What you get A patient app and staff portal branded for your practice (Dentora), hosted for you, with backups, monitoring, updates and email support during business hours.

Your patients' information You own your patients' information. We hold and process it only to run the service for you, on your instructions, and as described in our privacy policy. Each practice's information is kept in its own separate database. We don't sell it, use it for advertising, or share it with other practices.

You are responsible for having a privacy policy and collection notice for your patients, for the accuracy of what your staff enter, and for who in your practice has staff access.

Clinical responsibility The service helps you manage bookings, reminders and forms. It does not give clinical advice. Booking requests are not confirmed appointments until your staff confirm them, and health form answers must be checked with the patient.

Fees Fees are monthly in advance, in Australian dollars plus GST, charged to your card through Stripe. Optional text messages are charged monthly in arrears for the texts sent. We'll give you at least 30 days' notice of any price change.

Cancelling You can cancel any time; the service runs until the end of the period you've paid for. For 30 days after that we'll give you an export of your practice's information on request, then delete it, including from backups once they expire (backups are kept for 35 days).

Availability We aim for the service to be available at all times, but it relies on third-party infrastructure (Cloudflare, email and payment providers) and may occasionally be unavailable. We monitor it continuously and tell you about significant incidents.

Data breaches If we become aware of unauthorised access to your practice's information we will tell you promptly and help you meet your obligations under the Notifiable Data Breaches scheme.

Liability Nothing in these terms excludes rights you have under the Australian Consumer Law. Otherwise, to the extent the law allows, our total liability is limited to the fees you paid in the previous 12 months.

Changes We may update these terms with 30 days' notice. If you don't agree you can cancel before the change takes effect.

Contact paddy@luckdragon.io